In the ship
How can I pay on board?
The passenger can decide whether to pay in cash (200 euros per person) or by credit card (VISA, MASTERCARD AND AMEX), where we will charge all the expenses you make onboard.Back to top
What person can I address to when I arrive at the boat?
At the time of boarding, the Pullmantur staff will welcome you at the port or airport to help you with all the necessary arrangements. When you are on board and during all the cruise you will have whatever you need.Back to top
What to do with my luggage at the arrival?
When you arrive at the port, the Pullmantur staff will receive your luggage and will transfer it to your cabin, where you will find it, usually two hours after boarding. Remember to identify your luggage and carry personally all your medicines, jewellery and valuable objects.Back to top
How to dress on board?
Many people believe that in the cruises they have to be always impeccably dressed, but as always you decide. The gala dinner is an special occasion, so ladies can wear an evening dress and gentlemen a jacket and tie.
You can also dress more casually; the only exception is that you cannot wear swimming costumes/trunks neither shorts in the dining room after 7 p.m.
Sport shoes are very suitable for excursions.Back to top
Do I need some money on board?
It is not necessary. During the cruise, to avoid having to carry cash or cards, we will provide you an identification card which you can also use to pay all the extras on board.Back to top
Are there any doctors on board?
Yes, you will always find a doctor on board and nurses who will attend you during the office hours or at anytime you need emergency. The boat is equipped with the most common medicines, clinical material and emergency surgical items.
The medical service is not included in the prices. Do not forget to bring the medications you regularly use.Back to top
Should I pay tips on board?
In all ships, and as a general rule, passengers pay service and administration fees amounting 72€ per person.Back to top
Is there a laundry service on board?
Our ships are prepared to make you feel like at home, you will find a laundry list along with a bag in your cabin.
Your clothes will be returned to your cabin the next day. The same-day delivery is possible paying an extra charge.Back to top
Is there nursery service and activities for children on the cruises?
There are activities for children over 3 years old:
There is Baby Sitter service with and extra charge depending on the availability for children over 3 years old, request for it at the reception of the ship.Back to top
Can I smoke on board?
There are restrictions in public areas and cabins in all ships, but you can always find a space clearly marked and authorized for that.Back to top
What is the All Inclusive?
With the All Inclusive you will enjoy a high food quality for breakfast, lunch, tea, snacks and dinner, where you can repeat the times you want.
There is a great variety of drinks included without limit of consumption in the bars and restaurants.
The distribution or sale of alcoholic beverages to children under 18 is not permitted on board the ship.Back to top
Can I make purchases on board?
In our stores you will find a wide selection of duty free articles (tax free). The shops will open when the ship is navigating and you can acquire a great variety of gifts, clothes, perfumes, jewelry, watches, leather goods and much more.Back to top
Is there any casino in the ships?
In all Pullmantur ships you will find a casino where you can try if you are lucky playing traditional games like Blackjack, the American Roulette, Poker and a wide variety of recreational machines.
Our professionals will make your stay at the casino is fun and enjoyable. Those of our passengers who are new in this area can receive free tuition during the cruise.Back to top
Can I find any restaurant outside the all inclusive?
In the Empress and Sovereign Ships we have the Wú Fusion Restaurant, a Lounge - Bar elegantly decorated and with a relaxed atmosphere.
Here you can find a great variety of exotic cocktails and drinks as well as a menu that offers the best of Indian, Thai, Japanese, Chinese, Philippine and Indonesian food, which also combines the traditional flavors of the European cuisine.Back to top
Can we have breakfast in the cabin?
In your cabin you will find a form about the breakfast you want to take the next day, you only have to specify the time you want your waitress room to serve you the breakfast. This service is in the all-inclusive.Back to top
Is the food service available in the cabin?
The meals service in your cabin is available 24 hours a day. You can choose from a wide variety of salads, sandwiches and desserts or what you want for a price indicated in the room service menu.Back to top
Is Internet available onboard?
In all ships will be able to access an area for the use of the Internet with different rates.
Frequently Asked Questions