Cruises Before embarking
What documents do I need?All passengers, including children and babies, must have their personal documentation in order, passport, visas or national identification document, according to the country or countries you are going to visit. It is necessary that you have a minimum validity of 6 months for the itineraries in Egypt, the Holy Land, Antilles and South Caribbean. Children under the age of 18 who travel without their parents must provide a written permission signed by their parents or tutors due to it may be asked for any authority. We remind the passengers, especially those who do not have Spanish nationality, that they should make sure they have completed all the rules and requirements regarding visas before starting the journey. Is there a special menu for people with special diets such as celiac, diabetic, salt-free food…?Yes, they only have to specify it when they make the reservations. They will be informed upon their arrival on the ship. Are transfers included?Yes, if the itinerary includes the aerial. You will find Pullmantur staff who will show you the access to the buses to transport you to the port where the cruise will be waiting. Otherwise, if the itinerary does not have the flight included, the transfers will be made by the customer. It is possible to book private transfer services with an additional cost. Can I contract my Pullmantur travel insurance?We have included an assistance insurance with basic coverage in your trip price, which we recommend you to extend for only 20€, ensuring the tranquillity of having the main risks covered. Moreover, if you are interested in contracting a cancellation insurance, Pullmantur offers you, for only 30 €, the possibility of covering the cancellation expenses and the unexpected interruption of the trip. You can check the general conditions on this page or at the time you make your booking. Back to top
Can I book excursions before boarding in the cruise?The tours reservation can be made by the agency or the client in the Web: www.excursionespullmantur.es Can I book the seat in the Pullmantur Air flights?Yes, the seat reservation can be made in the Web: www.pullmantur.es, through the option "reserve your seat" or at the phone: 902565747 from 9 a.m. to 6 p.m. The price will vary depending on the type of seat that is reserved. Do I need any visa to visit St Petersburg with the Baltic Capitals itinerary?Our staff on board will negotiate with the Russian immigration authorities all the documents needed to go ashore without the need of an individual visa, if a Pullmantur excursion is contracted. When you contract an excursion, a collective visa will be made without any additional cost to the contracted price of the tour.
However, if you want to visit St. Petersburg on your own, we recommend you to negotiate with the Russian consulate the necessary documents to acquire your individual visa before the departure. What is the "Fly in Style" service?This service offers customers, who pay a supplement, travelling in Pullmantur Air economy class and enjoy the following Business Class benefits: Check-in at the Business Class desks, baggage allowance up to 25kgs and business class catering service (in the main menu and in the snack service. It only includes a drink: wine, beer or soft drink). The approximate price is about 50€ each way (check it). At the moment this service is only available for the transoceanic flights. How can I get the Grand Class service?If you book a Suite category in our boats you will have details and amenities at the port, on board and exclusive benefits. Zenith, Horizon: ST and SR Categories Sovereign: Categories RS, ST and GT Categories Empress: RT and ST Categories Can I travel being pregnant?Pregnant women over 28 weeks require a medical certificate with the permission of your doctor. What is the age to be considered baby or child?Babies: from 0 to 2 years old. Children: from 2 to 17 years old. Can I travel with Pullmantur if I have a disability?Yes, there are some cabins and areas adapted for disabled people. Can I choose a table in the restaurant?Tables are assigned depending on the occupation of the ship. You can choose between two rounds for dinner, divided into first round at 19:30 and the second round at 21:45 Can I celebrate my wedding or vow renewal on board?Yes, it is possible with Pullmantur, we are prepared to offer you all kind of facilities to suit your needs. Communicate it when make your reservation and everything will be ready at your arrival. This kind of celebrations have an additional cost. If you get married aboard one ship of Pullmantur get: Marriage ceremony with the Captain, marriage certificate (no legal validity), beauty treatment and spa, hair and makeup for the bride and relaxing massage for two, washing and ironing of the wedding dress, unique bouquet for the bride, cocktail of champagne and canapes (maximum 25 guests, wedding cake personalized photo album with 12 photographs of the ceremony. The next day, continental breakfast in the cabin with an surprise gift, bottle of champagne and sweets. Should I bring any towel?It is not necessary, Pullmantur offers you bath and pool towels that you will find in your cabin at your arrival.. How many bags can I take on board?It depends on the route you take. If the aerial is included, the suitcase weight is determined by the airline. The luggage weight for Pullmantur Air are:
What is the language on board?
Spanish is spoken in all Pullmantur ships, although the crew speaks several languages such as English, French and Portuguese. Where can I park my car?You can hire the long stay car park at Madrid-Barajas Airport, with the agreed prices. See brochure. In Barcelona we deal with 2 car parks, but will be paid to the exit, on proof that they will ask at the reception of the ship. Valet Parking is a new concept designed for exclusive parking GrupoPullmantur customers embarking at the port of Barcelona, in which prevails the convenience and price without sacrificing service quality. Just get to the port and deliver your car. We will care for you in your absence and return it to your return. We have an exclusive reception and entregade vehicles in the port located opposite the terminal boarding your cruise. We have complete facilities for your vehicle at the port, protected 24 hours a day, devoted exclusively to our customers' vehicles and a professional team who will personally attend his. Rate : 7 days € 75 (VAT included)Information and reservations: · Tel +34 info@valetparkingbcn.es 93 276 63 45 Can anyone contact me on board?Yes, you can find all our ship telephones in the web www.dialaship.com FAQ'SCruises
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